Terms and Conditions

Delivery Details

  • ProductDelivery Lead Time
  • Equipment1 - 2 Working Days
  • Unprinted Teamwear / Players Bags7 - 10 Working Days
  • Printed Teamwear / Players Bags10 - 15 Working Days
  • Printed Pennants10 - 15 Working Days
  • Personalised Trophies and Mugs7 - 10 Working Days

Delivery Destinations

  • At present Directsoccer ONLY ship to the following destinations:
  • UK Mainland (Scotland, England, Wales)
  • Northern Ireland
  • Western Isles
  • Orkney Islands
  • Shetland Islands
  • Isle of Wight
  • Republic of Ireland
  • Isle of Man
  • Channel Islands
  • Isles of Scilly
  • Austria
  • Belgium
  • Czech Republic
  • Denmark
  • France
  • Germany
  • Luxembourg
  • Netherlands
  • Poland
  • Slovakia

Delivery Prices

Current Delivery Costs are as follows:
UK Mainland - £4.99
Channel Islands and Isle of Wight - £24.99
All other available destinations - £14.99
We will send an email when your order is has been dispatched. Please provide a mobile telephone number in your order as the couriers will text you with a delivery time slot. All deliveries MUST be signed for on delivery.

Returns

If you find that a product is unsuitable (e.g. you have ordered the wrong size) please return it in its original condition - unused with all packaging and tags intact within 28 days of delivery for either refund or exchange. Delivery costs are not refundable. We request that you call us on 01382 736854 or email sales@directsoccer.co.uk BEFORE returning any items. Return of items will be at your own cost and risk. We recommend you use a tracking service as we cannot be held responsible for items lost in the post. Please note that personalised items cannot be returned unless there is a manufacturing defect.

All returns should be sent to:
Direct Soccer
Returns Dept,
Unit 4,
3 Ainslie Street
,
West Pitkerro Ind. Est.,
Broughty Ferry
,
Dundee,
DD5 3RR

Printing and Embroidery

Permission from the copyright holder must be obtained by the customer for copyrighted logos before providing the artwork to Direct Soccer for reproduction. We will not reproduce professional club badges without written consent directly from the club first.

Delivery Issues

In the rare instance that you have received your order and believe there is an item missing, please contact us within 3 working days from receipt.

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